Shipment Delays: The Causes, Consequences, and Preventive Measures
Each day, thousands of goods are delivered to the Philippines, sorted both manually and mechanically. No matter the level of automation of the processes, however, shipment delays are inevitable.
And when your business lives to make customers happy, nothing can be more frustrating than trying to make up for a shipment delay. The delayed package can put a serious dent in your customer satisfaction — and you can’t do anything about it, as the product is already out of your hands the moment you give it to the shipping company.
Causes of Delayed Shipment
The causes depend on the type of product, the complexity of the supply chain, and other wildcard variables like economic and natural disasters. Another primary reason is customs delays; for instance, key events (such as terrorist attacks) can heighten checks on containers and delay their entry into the country.
The Consequences of Delayed Shipment
Delayed deliveries have a major impact on businesses. For example, delays negatively affect clients’ future purchasing decisions, according to a study by Voxware. In the study, 600 consumers were surveyed on their expectations for delivery of items. Approximately 62% of the respondents are less likely to negotiate with the supplier again if the products they purchased are not delivered within the promised dates. Delays also affect manufacturing businesses; raw materials not arriving on time delays production.
One of the best ways to prevent obvious shipment delays and to keep customers happy is to always check the products in your inventory, and update it every week on your website. If it is not yet on hand, indicate such. You don’t want a customer ordering a product that’s not on-hand, after all.
Deal with customs delays by ensuring all your paperwork is in order. Review the risk profile of your products, as some types of goods are subject to a stricter customs check.
Hire Cheska Freight for licensed customs brokerage services in the Philippines. We facilitate the shipment and delivery of your goods across geographical borders and streamline the process. If you’re having shipment delay issues, work with Cheska Freight, today.